PO Box 5003 Tucson, AZ 85703
PO Box 5003 Tucson, AZ 85703
Closing late one night, the owners (husband/wife) were locking up, arming their security system, and walking out the door. Outside 2 men faced them in stocking masks and a gun. The owners were forced back through the door. The husband told his wife once inside to run. The alarm was in the final stages of arming as she ran to the office to dial 911 and hide.
She knew the alarm would go off any second. She heard a shot and feared the worst. Then she saw her husband run by her hiding place. When the police arrived, all were safe, and the robbers had fled. Almost 2 hours later the monitoring station dispatchers identified they received several alarms along with arming and disarming signals, all at once. The owner was concerned the dispatchers were only receiving them just now, almost 2 hours late.
Earlier, one of the owners had noticed a trouble display on the keypad, but did not check, assuming it was a low battery condition. The reason that the dispatchers received the alarm signals almost 2 hours too late is the trouble light was indicating a missing phone line. It had become missing shortly before the robbery. The phone line returned, 2 hours after the robbery, allowing the security system to then immediately communicate the alarms to the monitoring station.
Once they realized what had caused the monitoring delay problem, they requested the unique monitoring services that Elite Security has developed for our clients needs.
Security is Communications – It requires a constant awareness and attention to details, for design, performance, and continued operation. Murphy’s Law will apply (what can go wrong will go wrong) if you do not keep a strong awareness toward active security measures, everything will go wrong at the worst time. It's important to prepare in advance, to include Cellular Communication, and video surveillance with Alarm Activation Video Monitoring.
Full Reporting Cellular Communication is the best solution, to a failed phone line, and phone company equipment problems. The cellular signal would have gotten through to the monitoring station with detailed intelligence of the activity occurring.
Most companies only provide the type of cellular that indicates an alarm is sounding, which not full reporting of all activity. There is a major difference in the types of cellulars, their performance and their features. We only use the top of the line cellular module which will provide the maximum performance and best features, all at the lowest cost.
Alarm Activation Video Monitoring (via high speed internet) allows the dispatchers to also receive live viewing of the activity from the client’s restaurant video surveillance system, at the time of the alarm activation.