Security Tech Support in Tucson

NO! and NO! No monitoring facility can know the status of your phone line (in real time) or when your phone line is being cut, without providing a special system design and equipment for this identification of your phone line status.

• The best way to know the status of your phone line support is with Cellular Communication Support installed for your security system. See “Cellular Comm” (last page of this web site) for more information.
• Cellular Communication Support can be set up to also monitor the status of your phone line and send a signal immediately if your phone line support becomes cut or missing.

• This trouble may be a failed communications test signal or other signal activity from your security system. Your system may be programmed to communicate to our monitoring facility on a daily or weekly basis.

Not all security systems are programmed for a daily test signal, and not all systems are programmed to send any test signals.

If your not receiving the benefits of a programmed automatic daily supervised security system communications test along with our optional notification service and would like to, please call (520) 750-0002 to request this service to be provided. We will need to come to your location to re-program your system, and there will be a $95.00 one time cost for this service call. Additional costs may apply if your outside of Pima County, or your system has limited programming options.

• Most systems are capable of this programming and will inform you by beeping your keypad indicating a “trouble condition” and or display an “FC” or trouble condition on the keypad display. This is a notification of communications trouble that is provided by your keypad.

Many systems will indicate this as a trouble display on the keypad. Most communication problems are due to phone company equipment / service problems or frequent equipment maintenance being done.

> You can then test your system by informing the dispatchers ahead of time, then activating a emergency panic or burglary signal to the monitoring facility.

We recommend Cellular Communications for every system, to provide a cellular link for communicating alarm activity…………, in case your phones lines are………. cut ………. during a burglary, or during phone company system……… equipment………. failures…….

• Read your manual to help you discover what “trouble” the keypad’s beeping, yellow trouble light, or display is alerting you to. Once you’ve completed this procedure, the beeping will stop alerting you, til the next time a trouble condition occurs.
• You will need to find out the problem(s) by reviewing the information from your keypad (with the help of your manual), we cannot read your keypad display, or troube conditions from our office.

If you have misplaced your manual, you may be able to obtain system operation information or another manual from the links provided on this web site, or search the internet for your system’s user manual from other web sources. These are numerous and readily available on the internet.

• Please read your manual for proper operation and method to find out the reason for this.
• Make sure all of your doors and windows are closed if necessary, and that no one is moving in front of a motion detector.
• Confirm you are using the correct access code for your system and that you have entered it correctly.

Most problems are user error caused (wrong code or code entered incorrectly), or the system’s sensors or wiring has been damaged since it was last armed (storm damage, misuse, abuse, neglect, or construction remodeling).

In some cases the air around your keypad(s) may carry cooking grease, oily fumes, and dust which can make the internal contacts of the key buttons not contact correctly. This would not allow your 4 digit code to be recognized.

We can only recommend that you schedule a service call for our techs to replace your keypad. Our normal service call costs apply, plus cost of the new keypad. In some cases your system may be too old any new keypads are no long available. If this is the case a new control panel upgrade may be required also.

If you have wireless sensors, replacing the batteries to the effected zone(s) may be required. Most systems should tell you this information through the display procedure provided in your manual, and using your keypad.

A service call may be required to correct any problem with your system.

• Your phone service company may have disabled your security communications during the service call they provided. >>> You will need to schedule an Elite Security Technican to come to your home or business and re-establish your system communications or upgrade you to cellular communications / monitoring.
• Your system will not properly communicate over your DSL phone lines, Cable digital phone lines, or VoIP – internet.

Cable phone services and VoIP – internet phone services can not properly transfer the data from your security system. The best security communications is Cellular communication. We install a dedicated cellular modem specially designed for your security system Elite Security bundles the cellular communications and your security monitoring services into your new monthly monitoring package cost.