PO Box 5003 Tucson, AZ 85703
PO Box 5003 Tucson, AZ 85703
Some systems operate in the same way, while other systems have more unique operational features.
We’ll provide some of the general features for some systems, and some unique features of others.
This will not replace using your manual to operate your system, and will not cover all features for all systems.
To clear the keypad from a previous Alarm (memory), “Trouble”, or “Check” display:
“FC” Display on Keypad:
Many people are switching phone service providers between traditional phone companies, digital phone services from cable TV companies, internet phone service companies, cellular phone companies, and others.
When switching companies most clients find that not all services are created equal, and are compatible with the many other systems they also may have. This has been very true with security system’s communications and connections.
Cable companies almost always FAIL to move your security connection to your phone line correctly, if at all. This results in a minor to major service call expense on your part to have our techs come out to “fill the void” created by the cable company’s phone service installers. New methods of installation designed to make it easier for the cable co., can make it next to impossible for your security connection to be completed.
Internet companies VoIP (voice over internet protocol): your security system cannot communicate reliably over the internet without an expensive upgrade of complete replacement of the system to an IP addressable security control panel.
Many people find that the problems encountered when switching phone service providers, are not worth the hidden costs and failed support compatibility.
Ultimately security communications is becoming more dedicated cellular based for best communications security and reliability. Currently security cellular is undergoing a change from 2G to 3G or CDMA cellular. The “Sunset” of 2G will occur in 2016. All 2G cellular communications will need to be replaced / upgraded as soon as possible in 2016.
If you currently have cellular communications for your security system, please call our tech support 750-0002, if you have not made arrangements to have the new digital system installed into your security system.
One of the most common problems, is also the most critical, your phone line services. Whenever there is a problem with your phone line, the conclusion is that the security system is causing the problem.
There is a phone jack inside your metal security cabinet. This is the system’s connection to your phone line. If you unplug it, the phone line is uneffected, while disengaging from the security system.
The RJX31is known as a “shorting block” in the telecommunications industry. When the phone company’s personnel test the lines inside your home or business, they may tell you the problem is the short they found on the wiring inside.
This short may actually be the “shorting block” required by the FCC, they just don’t understand this when testing your wiring.
You may need to tell them the facts about RJX31 “shorting block” phone line interfaces for security systems.
Have the service repair personnel wait (after they have finished their service work), while you plug your security system back into the RJX31 Jack inside the cabinet.
Pick up your phone immediately after plugging in the security system. The line may be dead 30 seconds to a minute after plugging the security system in – this is correct and will only last for a 1-2 minutes at most.
If you don’t have a phone line, then tell the phone company service personnel to check their service again.
If still no signals received, or phone line, unplug the system at the RJX31 jack in the cabinet and call Elite Security to schedule a service call.
These are general trouble display review procedures – please refer to your manual for additional information.
A “trouble” will be indicted by the trouble light which will remain ON until the trouble condition is cleared or corrected. If you cannot determine or remedy the cause of the trouble, you may need to contact your phone company, an electrician, or Elite Security Tech Support to schedule an on-site service call. We cannot fix, nor determine your system’s trouble condition over the phone.
To view the type of trouble condition, press (*) (2) on your keypad. One or more zone lights will turn ON, indicating the various trouble conditions identified below.
To exit Trouble Condition menu push (#) on the keypad.
Press (*) (2)
Zone Light & Type of Trouble
1…………………………… Service required. Press (1) and one or more of the zone lights corresponding to the following system troubles will turn on:
2…………………………… AC power loss (see DSC #2 trouble above)
3…………………………… Telephone line trouble (see DSC #3 trouble above)
4…………………………… Communication failure (see DSC #4 trouble above)
5…………………………… Zone fault – press (5) and the zone lights corresponding to the faulted zones will turn ON, then call tech support to schedule a service call.
6………………………….. Zone tamper – press (6) and the zones lights corresponding to the tampered zones will turn ON, re-secure the cover of the sensor for the zone, if this does not clear the zone, then call tech support.
7………………………….. Low zone / sensor battery – press 7 and the numbers corresponding to the zones with battery trouble will turn ON, carefully remove cover (without breaking cover clips that hold the cover in place) and replace battery with new battery from battery store. When replacing the battery make sure the polarity is correct before inserting the battery (do not touch any other part of the circuit board components when replacing battery) or call Elite Security to replace battery for you (approximate cost is $85.00 plus cost of battery).
8…………………………. Loss of system time (see DSC trouble #8 above).
Press (#) to exit.
To view trouble conditions from an LCD display keypad: press (*) (2) a message will be displayed, use the scroll arrows (< >) to view additional information or trouble conditions.
Press (#) to exit.
Zone Bypassing: Enter (*) (1),
Access Codes: entering or changing a system user’s 4 digit access code,
Enter (*) 5,
The “Service Light” will be on if the system needs service. Press (*) (2) to display the trouble condition. One or more zone numbers will be displayed in the LCD window. Below is a list of corresponding conditions to the numbers displayed. You may be able to correct these conditions yourself, or call for service (319-1775) after you’ve identified the specific trouble condition and have determined you need to schedule a service call.
1………….System Fault:
2………….Zone Tamper – press (2) to display the zone sensor tamper. Secure cover, or call for service.
3………….Zone low battery – press (3) to display the number(s) of the zone senors, change battery (confirming correct polarity 1st), or call for service.
4………….Zone loss of supervision – press (4) to display the zone sensor(s), then call for service.
5………….Zone trouble – press (5) to display the zone, then call for service.
6………….Telephone fault – press (6) to display fault:
7………….Failure to communicate – signal not received by monitoring facitlity, test security systems communications by placing your system on “test” with the monitoring facility, and activating your alarm system panic button.
Wait 2-5 minutes and call the monitoring facility to confirm their receiving your panic button signal. If they did, then your system is communicating after a phone company equipment failure occurred – if not, then confirn you have a working phone line to the security system – if not call the phone company for repair.
If no signal is received and phone line is working at the security control cabinet – call Elite Security for a service call.
8………….Loss of System time – using your system user’s manual, re-program the system time into the system keypad.
Press (#) to exit trouble condition display mode.