System Manuals & Security Alarms in Tucson

If any link fails to display, it may be that the manufacturer has changed the web address. Try “google” to search for your manufacturer and specific panel – we been successful in getting system manuals on line this way. There may be a service cost to receive a manual from another web site.

The links below provide a wealth of information (more than we can put on our tech support website). Please review the information to be found.
Many sites have “frequently asked questions” that are extensive in the information they provide (answers to most every question asked by Elite Security’s clients).

By using our tech support website and the manufacturer’s website, you’ll be empowered to handle any situation you may experience – all without the cost of a service call or our tech support assistance costs.

You may also Google your manufacturer brand / model number listed inside the metal cabinet control panel door of your system, for a user manual PDF. Many sites provide manuals but may not be your version of the system. Selecting a site provided from the manufacturer is best.

DSC:
www.DSC.com (click: tech support, tech documents, product manuals, select manual type, user manual, select product type (1550, 2550, 3000, 4010, 4020, Power Series PC 1555MX or 632 or 1616, PC 5010 or 832 or 1832, PC 5020 or 864).

Ademco / Vista: www.security.honeywell.com/hsce/products/control/index.html
Select: support resources, videos (look at user guide selection for streaming video users guide.

GE Caddx:
www.gesecurity.com
Select Caddx NX 8 or NX8E.

GE Concord:
www.gesecurity.com
Select “Customer Support” in the title bar, and then select “resource library” in the drop down menu, select “Concord Express” or Concord 4 and check the “user manual” box. An acrobat PDF file manual will be displayed.

GE Simon XT / XTI / Allegro
www.gesecurity.com Select your model

A system user manual is always provided at the time of your installation. This is the best reference guide to using your system. Keep your manual available at all times for everyone that may be using the system.

Many clients have found system manuals for their specific systems on line from other sources beside the links shown on this site.

DSC Trouble Display:

These are general trouble display review procedures – please refer to your manual for additional information.

A “trouble” will be indicted by the trouble light which will remain ON until the trouble condition is cleared or corrected. If you cannot determine or remedy the cause of the trouble, you may need to contact your phone company, an electrician, or Elite Security Tech Support to schedule an on-site service call. We cannot fix, nor determine your system’s trouble condition over the phone.

To view the type of trouble condition, press (*) (2) on your keypad. One or more zone lights will turn ON corresponding to referenced numbers in the trouble section below, or LCD display wording indicating the various trouble conditions identified below.

DSC 1550, 2550, 3000 systems:

Press (*) (2)
1…..Low system battery – remove battery and take to a battery store for replacement ($30.00-$50.00), or call Elite Tech Support (750-0002 8am-3pm weekdays) to schedule having this replaced (aprox. service cost $85.00 plus battery $30-35.00)
2….AC power failure – check to confirm system power transformer is plugged into the electrical outlet and there is no damage to wires between transformer and security system, or check electrical outlet the system is plugged into by plugging a lamp into the outlet to confirm power, or check electrical breakers in electrical panel, or call an electrician.
3….Day Zone Trouble – call tech support.
4….Telephone line problem – call phone company for service repair
5….Communication failure – call the monitoring station (318-3719) and place your system into “test’, then arm the system, leave the home or building and wait 2 minutes. Activate the alarm siren by opening a door, and walking around the area(s) within. Let the siren sound for 30 seconds then disarm the system. Wait 3-5 minutes to call the monitoring station again to confirm their receiving the alarm signal, and what zones – if no signals area received, then call Elite Security Tech Support (750-0002) to schedule a service call.
6…..Bell circuit trouble – call Elite Security Tech Support to schedule a service call.
7…..Smoke detector circuit trouble – call Elite Security Tech Support to schedule a service call.
8…..Loss of system time – reprogram system time as described in your system’s user’s manual.
To exit Trouble Condition menu push (#) on the keypad.

DSC PowerSeries 832 (model 5010) / 864 (model 5020)

Press (*) (2)
Zone Light and Type of trouble
1…………………………… Service required. Press (1) and one or more of the zone lights corresponding to the following system troubles will turn on:

1. Low battery (see DSC #1 trouble above)
2. Bell circuit trouble (see DSC #6 trouble above)
3. General system trouble (call tech support to schedule a service call)
4. General system tamp. (call tech support to schedule a service call)
5. General System Supervisory (call tech support to schedule a service call)
6. Not used
7. PC5204 module low battery (call tech support to schedule a service call)
8. PC 5204 AC power loss (see DSC #2 trouble above)

2…………………………… AC power loss (see DSC #2 trouble above)
3…………………………… Telephone line trouble (see DSC #3 trouble above)
4…………………………… Communication failure (see DSC #4 trouble above)
5…………………………… Zone fault – press (5) and the zone lights corresponding to the faulted zones will turn ON, then call tech support to schedule a service call.
6………………………….. Zone tamper – press (6) and the zones lights corresponding to the tampered zones will turn ON, re-secure the cover of the sensor for the zone, if this does not clear the zone, then call tech support to schedule a service call.
7………………………….. Low zone / sensor battery – press 7 and the numbers corresponding to the zones with battery trouble will turn ON, carefully remove cover (without breaking cover clips that hold the cover in place) and replace battery with new battery from battery store. When replacing the battery make sure the polarity is correct before inserting the battery (do not touch any other part of the circuit board components when replacing battery) or call Elite Security to replace battery for you (approximate cost is $85.00 plus cost of battery).
8…………………………. Loss of system time (see DSC trouble #8 above).
Press (#) to exit.

To view trouble conditions from an LCD display keypad: press (*) (2) a message will be displayed, use the scroll arrows (< >) to view additional information or trouble conditions.
Press (#) to exit.

Zone Bypassing: Enter (*) (1),
Enter your 4 digit access code (the bypass light will light),
Enter the 2 digit zone number(s) (example 02, 11, etc.) to be bypassed (as the zone is entered the zone light will turn ON) (if you entered the wrong zone number, re-enter the incorrect number again and that zone light will turn off).

Enter (#) to exit, when all the zones to be bypassed are entered.
Access Codes: entering or changing a system user’s 4 digit access code,
Enter (*) (5),
Enter the system’s MASTER CODE, the keypad will display the user position numbers assigned. These can be changed or erased.
Enter the user position number you wish to add, change or delete (single digit for DSC 1550, 2550) (two digit all others, ie. 02 or 18),
To add, or change – enter new 4 digit code
To delete – enter * * * * over the existing code (star button located lower left, under 7 button).

Caddx NX 8 & NX8E Trouble Conditions

The “Service Light” will be on if the system needs service. Press (*) (2) to display the trouble condition. One or more zone numbers will be displayed in the LCD window. Below is a list of corresponding conditions to the numbers displayed. You may be able to correct these conditions yourself, or call for service (750-0002) after you’ve identified the specific trouble condition and have determined you need to schedule a service call.

1………….System Fault:

1. Over current fault – call for service.
2. Siren trouble – call for service.
3. System cabinet tamper – close cabinet door, or call for service.
4. Expander power – check all electrical outlet for power that system devices / cabinets are plugged into, or call for service.
5. Expander low battery – replace this battery, or call for service.
6. Expander cabinet tamper – close cabinet door, or call for service.
7. Expander trouble – call for service.
8. Ground fault – call for service.

2………….Zone Tamper – press (2) to display the zone sensor tamper. Secure cover, or call for service.
3………….Zone low battery – press (3) to display the number(s) of the zone senors, change battery (confirming correct polarity 1st), or call for service.
4………….Zone loss of supervision – press (4) to display the zone sensor(s), then call for service.
5………….Zone trouble – press (5) to display the zone, then call for service.
6………….Telephone fault – press (6) to display fault:

• 6. Phone line cut, disconnected, or missing phone line service from phone company – call phone company for repair.
• 7. Cellular (dedicated or back up) communications fail – call Elite Security for service.

7………….Failure to communicate – signal not received by monitoring facitlity, test security systems communications by placing your system on “test” with the monitoring facility first, and then activating any one of your alarm system panic buttons.

Wait 2-5 minutes and call the monitoring facility to confirm their receiving your panic button signal. If they did, then your system is communicating after a phone company equipment failure occurred – if not, then confirn you have a working phone line to the security system – if not call the phone company for repair.

If no signal is received and phone line is working at the security control cabinet – call Elite Security for a service call.

8………….Loss of System time – using your system user’s manual, re-program the system time into the system keypad.

Press (#) to exit trouble condition display mode.